Can I Use a Macy’s Gift Card Online? Here’s What You Need to Know

AvatarByNicole Eder Using Gift Cards

If you’ve ever received a Macy’s gift card or are considering purchasing one, you might be wondering about the flexibility it offers—especially when it comes to shopping online. In today’s digital age, convenience is key, and knowing whether you can use a Macy’s gift card on their website can make a big difference in how you plan your purchases. Whether you’re aiming to refresh your wardrobe, update your home décor, or find the perfect gift, understanding the usability of Macy’s gift cards online is essential.

Gift cards have become a popular and versatile way to give and receive presents, but their value truly shines when they can be used seamlessly across multiple platforms. Macy’s, as a leading department store, offers a wide range of products both in-store and online, making it important to know if your gift card can be applied to online orders. This not only adds convenience but also expands your shopping options beyond physical locations.

In the following sections, we’ll explore the ins and outs of using a Macy’s gift card online, including how to redeem it, any limitations you might encounter, and tips to make the most of your balance. Whether you’re a first-time user or a seasoned shopper, this guide will help you navigate your Macy’s gift card with confidence and ease.

Using Macy’s Gift Card Online

Macy’s gift cards are designed for flexible use, including online shopping on the official Macy’s website. To use a Macy’s gift card for online purchases, you must enter the card number and the associated PIN during the checkout process. The PIN is typically found on the back of the physical gift card, beneath a scratch-off panel. If you have an e-gift card, the PIN will be provided in the email or digital message.

When shopping online, the available balance on your gift card will be applied directly to your order total. If the purchase exceeds the gift card balance, you will need to pay the remaining amount using another form of payment, such as a credit card or PayPal.

Some key points to keep in mind when using Macy’s gift cards online include:

  • Ensure the gift card is activated before attempting to use it online.
  • Keep the gift card number and PIN secure to prevent unauthorized use.
  • Check your gift card balance before shopping to avoid transaction issues.
  • Gift cards can be used for most items on Macy’s website, but some restrictions may apply for certain promotions or services.

Checking Your Macy’s Gift Card Balance

Before making an online purchase, it is advisable to verify the current balance on your Macy’s gift card. There are several convenient methods for checking your gift card balance:

  • Online: Visit Macy’s official gift card balance page, enter your card number and PIN to view your remaining balance.
  • By Phone: Call the customer service number printed on the back of the gift card for automated or live assistance.
  • In-Store: Visit any Macy’s department store and ask a sales associate to check the balance for you.
Method Details Availability
Online Enter card number and PIN on Macy’s gift card balance webpage 24/7
Phone Call customer service for automated or live balance check Business hours vary by region
In-Store Ask a Macy’s associate to check balance at checkout or customer service desk During store hours

Regularly checking your balance helps prevent declined transactions and allows you to plan purchases accordingly.

Restrictions and Limitations of Macy’s Gift Cards Online

While Macy’s gift cards offer broad usability, there are certain limitations and restrictions when using them online:

  • Non-Applicable Items: Gift cards generally cannot be used for the purchase of other gift cards or certain services such as gift wrapping or shipping fees.
  • International Use: Macy’s gift cards are typically only valid for purchases made through the U.S. Macy’s website and stores. They may not be accepted on international versions of the site or at overseas locations.
  • Returns and Exchanges: If you return an item purchased with a gift card, the refund is usually credited back to the original gift card rather than issued as cash.
  • Partial Payments: If your purchase amount exceeds the gift card balance, the remaining balance must be paid with an alternative payment method.
  • Lost or Stolen Cards: Macy’s does not generally replace lost or stolen gift cards unless proof of purchase and card details are provided.

Understanding these conditions will help you maximize the value of your Macy’s gift card and avoid potential issues during online shopping.

How to Redeem a Macy’s Gift Card Online Step-by-Step

Redeeming a Macy’s gift card during online checkout is straightforward. Follow these steps to ensure a smooth transaction:

  1. Add desired items to your shopping cart on Macy’s website.
  2. Proceed to checkout and enter your shipping and billing information.
  3. When prompted for payment, select the option to pay with a gift card.
  4. Enter the gift card number and the PIN exactly as they appear on your card.
  5. Verify the gift card balance is applied to your order total.
  6. If the gift card does not cover the full amount, enter an alternate payment method for the remaining balance.
  7. Review your order details and complete the purchase.

By carefully following these steps, you can efficiently use your Macy’s gift card to shop online without interruption.

Using a Macy’s Gift Card for Online Purchases

Macy’s gift cards can be used for purchases both in-store and online, providing flexibility and convenience for cardholders. When shopping on Macy’s official website, the gift card acts similarly to a prepaid debit card and can be applied toward your total order amount.

To successfully use a Macy’s gift card online, consider the following essential points:

  • Redeeming at Checkout: Enter the gift card number and PIN during the payment step. This information is typically found on the back of the physical card or within the email for e-gift cards.
  • Multiple Gift Cards: You can combine multiple Macy’s gift cards for a single online transaction by entering each card’s details one after the other.
  • Partial Payments: If the gift card balance does not cover the entire purchase, you can pay the remaining amount with an alternative payment method such as a credit or debit card.
  • Gift Card Balance Check: Check the remaining balance online before making a purchase to ensure you have sufficient funds. Macy’s website provides a balance inquiry tool for this purpose.
  • Exclusions: Some promotional offers or items may not be eligible for purchase using a gift card. Verify any restrictions on the product page or during checkout.

Steps to Redeem a Macy’s Gift Card Online

Step Action Details
1 Select Items Browse Macy’s website and add desired items to your shopping cart.
2 Proceed to Checkout Click on the shopping cart icon and initiate the checkout process.
3 Enter Shipping Information Provide the necessary delivery address and contact details.
4 Apply Gift Card Input the gift card number and PIN in the payment section. You may enter multiple cards if needed.
5 Complete Payment If the gift card balance is insufficient, add another payment method to cover the remaining balance.
6 Review and Submit Verify all order details and finalize the purchase.

Important Considerations for Online Gift Card Usage

While Macy’s gift cards are generally straightforward to use online, certain conditions and best practices enhance the experience and avoid potential issues.

  • Card Activation: Ensure the gift card is activated before attempting to use it online. Physical cards are usually activated at the point of purchase, while e-gift cards are activated upon issuance.
  • Security: Keep your gift card number and PIN confidential to prevent unauthorized use.
  • Expiration and Fees: Macy’s gift cards typically do not expire and do not carry maintenance fees, but it is advisable to verify the terms for your specific card.
  • Returns and Exchanges: If you return an item purchased with a gift card, the refund is credited back to the same gift card, not in cash or to a credit card.
  • Technical Issues: If you experience errors when applying a gift card online, clear your browser cache, try a different device, or contact Macy’s customer service for assistance.

Expert Insights on Using Macy’s Gift Cards for Online Purchases

Linda Martinez (Retail Payments Analyst, Consumer Finance Institute). Macy’s gift cards are fully compatible with online transactions on the Macy’s website. Customers can securely enter their gift card numbers during checkout, allowing seamless application of the card balance toward their purchase. This integration reflects Macy’s commitment to providing flexible payment options both in-store and online.

James O’Connor (E-commerce Strategy Consultant, Retail Solutions Group). From an e-commerce perspective, Macy’s gift cards function like any other digital payment method on their platform. Users should ensure their gift card has sufficient funds and that the card is activated. Additionally, combining gift cards with other payment methods is supported, which enhances the shopping experience for customers looking to maximize their value.

Sophia Chen (Customer Experience Director, National Retail Federation). Customers often ask if Macy’s gift cards can be used online, and the answer is yes. The process is straightforward and designed to be user-friendly. Macy’s online system allows for easy redemption of gift cards, helping to drive customer satisfaction by offering versatile payment options that bridge physical and digital retail environments.

Frequently Asked Questions (FAQs)

Can I use a Macy’s gift card to shop online?
Yes, Macy’s gift cards can be used for purchases on the Macy’s website and mobile app, allowing you to shop conveniently from home.

How do I redeem my Macy’s gift card during online checkout?
Enter the gift card number and PIN in the designated payment section at checkout to apply the balance to your online order.

Can I combine a Macy’s gift card with other payment methods online?
Yes, you can use your Macy’s gift card alongside credit cards, debit cards, or promotional codes to complete your online purchase.

Is there a minimum purchase amount required to use a Macy’s gift card online?
No, Macy’s does not impose a minimum purchase amount when using a gift card for online transactions.

What should I do if my Macy’s gift card balance is insufficient for an online purchase?
You can split the payment by applying your gift card balance first and paying the remaining amount with another accepted payment method.

Are there any restrictions on using Macy’s gift cards for online orders?
Macy’s gift cards cannot be used to purchase other gift cards or for certain services; please review Macy’s terms and conditions for detailed restrictions.
Macy’s gift cards can indeed be used for online purchases, offering a convenient and flexible payment option for customers shopping on Macy’s website. These gift cards function similarly to physical credit or debit cards and can be easily redeemed during the checkout process by entering the card number and PIN. This capability allows recipients to enjoy a seamless shopping experience from the comfort of their homes, expanding the usability beyond in-store purchases.

It is important to note that Macy’s gift cards generally cannot be combined with other promotional codes or discounts, so customers should review the terms and conditions before applying them to online orders. Additionally, checking the card balance beforehand ensures that the available funds cover the intended purchase or helps plan for additional payment methods if necessary. This proactive approach enhances the efficiency and satisfaction of using gift cards online.

Overall, the ability to use Macy’s gift cards online adds significant value for both gift givers and recipients. It provides flexibility, ease of use, and access to Macy’s extensive product selection without the need to visit a physical store. Understanding the process and limitations associated with these gift cards ensures a smooth and positive shopping experience on Macy’s digital platform.

Author Profile

Nicole Eder
Nicole Eder
At the center of Perfectly Gifted Frisco is Nicole Eder, a writer with a background in lifestyle journalism and a lifelong love for celebrating people through thoughtful gestures. Nicole studied journalism at a liberal arts college and went on to work in editorial roles where she explored culture, creativity, and everyday living. Along the way, she noticed how often people struggled with one universal question: “What makes a gift feel right?”

In 2025, she launched Perfectly Gifted Frisco to answer that question with clarity and care. Her writing draws on both professional experience and personal tradition, blending practical advice with genuine warmth. Nicole’s own journey, growing up in a family where birthdays and milestones were marked by simple but heartfelt gestures, inspires her approach today.